FAQ Help Center

Popular Questions

Here are a few quick answers to some of the questions we get asked most often by our customers.


Yes we do. Delivery can take between 5 and 10 working days. Please get back to us for more details


Yes we do. Delivery can take between 5 and 10 working days. Please get back to us for more details


During checkout you have the option to choose our Reduce & Recycle service. Many of our products come in a gift carton, which can be difficult to pack safely and difficult to recycle at home. By choosing not to receive this outer packaging you can save paper, reduce carbon emissions and save time at the recycling center. Just let us know during checkout if you’d prefer not to receive any unnecessary packaging by ticking the box – and don’t worry, we won’t dismantle any gift packs you’ve ordered!

Please note: any recyclable boxes, cartons that we remove are sent for recycling immediately and so cannot be provided after your original order has been dispatched. For items with RRP greater than $150, packaging is retained for a short time in case of returns.


These are for use online only and are sent via email. You can add a personal message and choose the date it is delivered. If you’re not sure of the recipient’s email address you can enter your own and print out the email at home to gift.


We can engrave a range of bottles with your own personalized message. The space available for the engraved message is limited by the shape and size of the bottle, but will be clearly indicated on the product page. Please note we cannot accept any message for engraving that contains explicit content or language that is deemed to be offensive. We engrave bottles at our  warehouse and orders can take an additional 2-3 working days to dispatch. If you require your engraved bottle urgently, please get in touch and we will try to be accommodating.


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Yes – you can include a personalized gift message with your order. You can enter the message on the basket page during checkout and we will print this on a card to be included with your parcel.


Unfortunately, we are unable to offer this service as our priority is to ensure that your delivery arrives safely and securely. You can include a gift message during checkout if you wish. We do not include prices in any of our shipments.


Yes – simply enter the recipient’s address under ‘Shipping address’ during the checkout and enter your own details under ‘Billing address’.


All our orders include a packing slip with details of the purchaser and the delivery address, however these do not include any pricing or financial details so they are perfectly suited to gift orders.


Yes! We regularly buy individual bottles and collections for our archive and we even help customers place their bottles in our rolling auctions. If you are looking to sell a bottle or a collection of bottles.


Yes – we also buy casks to bottle exclusively for our customers. 


You start by placing an order with us (by clicking on shop or simply use the search space to look for the product you need.).
To place an order, kindly click the product, the select options/quantities and then add to cart.
Note that you will not be able to checkout if your order total is less than $280USD. So you must order for at least $280 USD.

We are always active to give you the support you need , so you can always check on us